What is Go2Africa’s policy on ebola?
Go2Africa has been bringing passengers to Africa since 1998. Since 2005, we have taken more than 30 000 clients – that’s around 250 a month – on safari. And most of our clients come back for more adventures.
We like to think that we’re a bit of an authority on safari and vacation travel to our beautiful continent. We’ve always provided 365/24/7 emergency support to all our travellers, from the minute you leave home and you return, safe, sound and brimming with memories. Because we book your entire journey – from flights all the way through to accommodation, excursions, transfers and activities – we know where you are and what you’re doing every step of your journey. That’s the only way we travel in East and Southern Africa: with back up all the way.
We take the same care of our clients that we do of ourselves: we will not send clients anywhere that we would not go. Right now, in October 2014, two of our senior safari experts Ramona Rubach and Anza Snyman are travelling in East Africa and Uganda for almost a month because we do not believe they are at any risk of contracting ebola.
The risk to any Go2Africa client is very, very low. None of our destinations are in West Africa, we do not route flights through the outbreak region and we keep our clients informed and updated with the facts.
We know that ebola is scary and understand that many people are worried about the outbreak, which is why we are working round the clock with our partners in Southern and East Africa to find the best possible solutions around trips that are postponed or cancelled. We realise that any disruption of your dream journey is a tough decision to make, which is why we treat every one of our travellers’ unique situations with the utmost care and professionalism to find the best possible resolution under the circumstances.
What happens if I get sick on safari?
We have dealt with major medical emergencies such as serious pregnancy complications and heart attacks all the way through to less serious ones such as travellers losing their spectacles in the middle of the bush.
Because we get to know our clients before we tailor-make their safaris, we encourage them to let us know about any medical conditions, right down to special dietary restrictions, so that we can support them effectively on vacation.
We maintain daily contact with suppliers to ensure that things are running smoothly, and our 24/7 hotline handled by senior staff. We also advise our clients to take out comprehensive insurance that includes medical evacuation.
We work exclusively with reputable partners who are as committed as we to your wellbeing. Since 1998, we have helped travellers from all over the world discover popular and remote parts of Africa. There have been medical emergencies – that is inevitable – but we’re proud to say that each has been handled with efficient and sincere care.